Privacy Policy

We may collect the following categories of personal information:

• Contact details — full name, email address, phone number, and mailing address.
• Pet information — species, breed, age, health history, and vaccination records of your animal.
• Account credentials — username and password when you register for an account.
• Payment information — billing address and payment card details (processed securely via Stripe; we do not store full card numbers).
• Booking and consultation data — appointment history, consultation notes, and treatment records.
• Usage and browsing data — pages visited, time spent on site, device type, browser, IP address, and referral source.
• Communications — emails, support requests, and any other messages you send us.

We use the personal information we collect to:

• Schedule and manage veterinary consultations and other pet care services.
• Process payments and send receipts or invoices.
• Communicate appointment confirmations, reminders, and updates.
• Share relevant pet health information with the Contractor Vet attending your appointment.
• Respond to your enquiries and provide customer support.
• Improve the website, services, and overall user experience.
• Send service-related announcements and, where you have opted in, marketing communications.
• Comply with applicable legal obligations.

HYP will not sell, rent, or trade your personal information to third parties. We may share it only in the following limited circumstances:

• Contractor Vets — independent veterinarians engaged by HYP to conduct your consultation. They receive only the information necessary to treat your animal.
• Service providers — third-party vendors who assist us in operating our website and services (e.g., Stripe for payment processing, email delivery services). These providers are contractually required to keep your data secure and use it solely on our behalf.
• Legal requirements — when we believe disclosure is required by law, court order, or to protect the rights, safety, or property of HYP or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Subject to applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information in certain circumstances.
• Opt-out — unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at info@healyourpaws.com. We will respond within a reasonable timeframe in accordance with the Privacy Act.